TERMS AND CONDITIONS:
By making a reservation with Kanga Indoor Playcenter, Long Island City operated by Playcare Kids, LLC d/b/a/ Kanga’s Long Island City you are entering into a binding legal agreement to be charged the full amount on the party order invoice. Releasing your name, address, telephone number, email address, and credit card information is creating a digital signature for that reservation, therefore making the phone or online reservation a legal binding agreement to be charged the full amount of that said reservation.
~ All payments are non-refundable and non-transferable.
~ A copy of your ID is required for all event bookings and payments.
~ A credit card authorization agreement is required for each credit card used.
~ The outstanding balance payment is required at least 48 hours before the beginning of the party or event. Your party will not start and your guests has to wait until the party balance is paid in full.
~ The capacity for a single party room is 18 kids. Please let us know immediately if you will have over 18 kids.
~ All items promised or provided for your party or event must be written on the Event Order. Please ensure it contains everything you want.
~ Outside decorations such as balloons, already blown, photo backdrop, tablecloths, napkins, plates, and cups are allowed. Other decorations must be agreed upon ahead of time in writing with Playcenter management.
~ You may bring your own entertainer (Face Painter, Balloon Twister, Clown, Magician, Special Character, etc.) for $50. Entertainer needs to provide proof of General Liability insurance before performance can start.
~ Please, NO outside food or drinks are allowed. A $99 outside food fee will be billed to you if you bring your own food or drinks.
~ Please email us if you or your guests have any food allergies, so we can note it on the party order to avoid that food with your party or the guest.
~ Preference for the party room is based on availability and scheduling, and cannot be guaranteed.
~ You may arrive up to 15 minutes before the scheduled event time to decorate for your party.
~ Please vacate the party space at the end of your scheduled party time to avoid extra party room fee of $79 for to up 30 minutes. Private Party is charged $179 for 30 minutes.
~ A 15% gratuity or service charge will be billed for all parties and group events.
~ Any discount offers or physical vouchers are to be presented at the time of purchase. Digital versions of the vouchers are not accepted at this time.
~ No pets or service animals are allowed inside Kanga’s Playcenter.
~ Alcoholic beverages are NOT allowed in Kanga’s Playcenter.
PAYMENTS, REFUNDS, CANCELLATION, AND RESCHEDULING POLICY:
PAYMENTS. Payments for your party or event is non-refundable and non-transferable. Payment in full is required 48 hours before the beginning of the party or event. A credit card authorization and photo ID is required for all purchases. The billing address of the credit card must match the address of the photo ID used. For every card used, a new credit card authorization form may be needed. Failure to pay the full invoice amount after seven (7) days of your party or event will result in a $100.00 late fee charge. If you have any questions about your order or dispute a charge on your invoice, please contact Kanga’s Long Island City before the due date. Except as otherwise provided by applicable law, you must notify Kanga’s Long Island City of any disputes concerning any charges within 15 days after the date of your party or event. You accept all charges not disputed within 15 days.
REFUNDS. Kanga’s Playcenter does not issue refunds at any point. Should you cancel your event reservation once charged or choose to leave prior to the scheduled time, you will not receive a refund or a credit. In emergency situations a credit may be issued for a return visit, however no refund will be given.
CANCELLATION. Event cancellations will forfeit your party payment. If you provide at least ten (10) days notice prior to your event date, you may apply your deposit to any available date and time within the next three (3) months. Any event cancelled with less than ten (10) days notice will forfeit their deposit. Any cost we incurred while preparing for your cancelled event will be billed to you. A new date must be given no later than fourteen (14) days after the original party date. Failure to provide a new date in the time allowed will forfeit your deposit.
RESCHEDULING. Any event rescheduled with less than ten (10) days notice prior to your event date will incur a $100.00 rescheduling fee. Any cost we incur while preparing for your event will be billed to you or deducted from your deposit. Multiple reschedules for the same event will incur a rescheduling fee of $100 for each occurrence. A new date must be given no later than fourteen (14) days after the original party date. Failure to provide a new date in the time allowed will forfeit your deposit.