TERMS AND CONDITIONS:
By making a reservation with Kanga Indoor Playcenter, Long Island City operated by Playcare Kids, LLC d/b/a/ Kanga’s Long Island City you are entering into a binding legal agreement to be charged the full amount on the party order invoice. Releasing your name, address, telephone number, email address, and credit card information is creating a digital signature for that reservation, therefore making the phone or online reservation a legal binding agreement to be charged the full amount of that said reservation.
~ Payments are non-refundable and non-transferable.
~ Payment in full is required at the beginning of the party or event.
~ Your ID and Credit Card are required to be on hold during the duration of your party or event
~ You may update your guest count up to 24 hours prior to your party or event start time.
~ Outside decorations must be agreed upon ahead of time with Playcenter management.
~ Bring your own entertainer for an added cost of $50. Entertainer needs to provide proof of General Liability insurance before performance can start.
~ Please, NO outside food or drinks are allowed to be brought into Kanga’s Playcenter unless you have a Private Party booking.
~ Preference for party room is based on availability and scheduling, and cannot be guaranteed.
~ You may arrive up to 15 minutes before the scheduled party time to decorate for your party.
~ Please vacate the party space at the end of your scheduled party time to avoid extra party time fee.
~ Taxes and gratuity are not included in the party package price.
~ Any discount offers or vouchers are to be presented at the time of purchase.
~ No pets or service animals allowed in the Playcenter.
PAYMENTS, REFUNDS, CANCELLATION, AND RESCHEDULING POLICY:
PAYMENTS. Payments for your party or event is non-refundable and non-transferable. Failure to pay the full invoice amount after seven (7) days of your party or event will result in a $100.00 late fee charge. If you have any questions about your order or dispute a charge on your invoice, please contact Kanga’s Long Island City before the due date. Except as otherwise provided by applicable law, you must notify Kanga’s Long Island City of any disputes concerning any charges within 15 days after the date of your party or event. You accept all charges not disputed within 15 days.
REFUNDS. Kanga’s Indoor Playcenter does not issue refunds at any point. Should you cancel your reservation once charged or choose to leave prior to original scheduled time you will be charged and not refunded. In emergency situations a credit may be issued for a return visit, however no refund will be given.
CANCELLATION. If you provide at least ten (10) days notice prior to your party or event date, you may apply your deposit to any available date and time within the next two (2) months. Any party or event cancelled with less than ten (10) days notice will forfeit their deposit. Any cost we incurred while preparing for your cancelled party or event will be billed to you.
RESCHEDULING. Any party or event rescheduled with less than 72 hours notice prior to your party or event date will incur a $100.00 rescheduling fee. Any cost we incurred while preparing for your party will be billed to you or deducted from your deposit.